Launch your claim online

Is your phone lost, stolen or broken? Claiming with G-Care is easy, fast and pain-free. Get started using our online claims portal below.

Review Claim

Our claims team will review your claim and reach out with a request for any further details or documents.

Approve Claim

Once approved, we take your excess payment over the phone and aim to repair or replace your phone within 48-72 hours

Firstly, is your phone lost or stolen?

If you had your phone stolen or lost, please call your network to block your phone then request both proof of barring and proof of usage documents. Finally get a crime reference number from your local police station.

Ready to claim? Download the form below to get started.